• Epicor FSM Slide 1

    Epicor Field Service Management

    With Epicor Mobile Field Service, your resources in the field and in the back office will collaborate more productively, be more responsive to customer needs, and provide superior levels of service.

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Epicor Mobile Field Service

Epicor Mobile Field Service is an enterprise mobility solution for field service providers incorporating comprehensive Field Service functionality and full data synchronisation in an easy-to-use, workflow-based mobile application for wireless mobile devices, smartphones, and tablets. This comprehensive solution enables you to:

Remote

Receive, process, and update rosters of work orders in the field

Workflow

Track labour, inventory, materials, and equipment in a configurable workflow

Customise

Incorporate custom fields using a simple graphical configuration tool

Realtime

Update work order status in ‘real time’ from the field

OnlineOffline

Operate online or offline on a local SQL database

Your back office has the ability to manage work order allocation and scheduling. With Epicor Mobile Field Service, your resources in the field and in the back office will collaborate more productively, be more responsive to customer needs, and provide superior levels of service.

Maximise Productivity

Epicor Mobile Field Service is the solution for organisations which need to maximise the utilisation and productivity of their Field Service staff. Field Service keeps field staff focused on the job at hand delivering profitable services to your customers and takes care of the administrative tasks.

  • Manage changes to rosters and work order allocations (either initiated from the office or the field) and communicate these to field and office staff.
  • Make sure inventory is tracked and inventory policies applied, including complex policies like limited shelf life or serialised components.
  • Capture use of other consumables and their costs.
  • Maintain accurate records of labour used on a work order, including time sheeting for different types of resources and equipment.
  • Provide field staff with access to historical data on assets and locations, customer relationship management data, and the ability to update or correct this information from the field.
  • Report status of work orders while in progress.
  • Capture compliance and regulatory data.

Field Service solves other key problems in Field Service operations including return-to-base travel time and poor access to information in the field. Epicor Mobile Field Service is used in a variety of industries including manufacturing, transportation and logistics, local governments, mining and resources, utilities, and oil and gas.