Epicor Mobile Field Service is an enterprise mobility solution for field service providers incorporating comprehensive field service functionality and full data synchronisation in an easy-to-use, workflow-based mobile application for wireless mobile devices, smartphones, and tablets. This comprehensive solution enables you to:
Receive, process, and update rosters of work orders in the field
Track labour, inventory, materials, and equipment in a configurable workflow
Incorporate custom fields using a simple graphical configuration tool
Update work order status in ‘real time’ from the field
Operate online or offline on a local SQL database
Your back office has the ability to manage work order allocation and scheduling. With Epicor Mobile Field Service, your resources in the field and in the back office will collaborate more productively, be more responsive to customer needs, and provide superior levels of service.
Epicor Mobile Field Service is the solution for organisations which need to maximise the utilisation and productivity of their field service staff. Field Service keeps field staff focused on the job at hand delivering profitable services to your customers and takes care of the administrative tasks.
Field Service solves other key problems in field service operations including return-to-base travel time and poor access to information in the field. Epicor Mobile Field Service is used in a variety of industries including manufacturing, transportation and logistics, local governments, mining and resources, utilities, and oil and gas.