Support Consultant

Salary: £19,000 - £25,000 (DOE)
Benefits: Pension, Company Bonus, Medical and Life Insurance
Location: Kirkintilloch, Glasgow
Employment: Full Time

Role Summary

This is an entry-level position with support, training and mentoring provided and within RAD Software where there is significant scope for personal and career development. Applicants should have excellent customer oriented skills and enjoy resolving 1st line technology problems encountered by users of commercial software applications

Principle Role Responsibilities:

Logging, tracking and resolving customer technical problems
Communicating with customers by phone and email
Working as part of a team to deliver a customer-centric pro-active problem resolution service

Desirable Technology Skills: 

Ability to fix 1st line IT software problems
Knowledge of Microsoft applications
Basic knowledge of SQL or similar RDBMS would be advantageous
Ability to record and document user errors, problems
Experience supporting remotely installed software products
Previous experience using a CRM and Support system to administer/log support
A qualification in a computing related discipline would be advantageous

Essential attributes: 

Strong customer service and communication skills by phone and email
Good all round IT technical ability
Excellent Problem solving and analytical skills
Solid interpersonal and communication skills - both written and verbal
Resourceful and flexible team player

This position may require travel to and from our customer sites.

This is a rare and fantastic opportunity within a very competitive sector, offering an excellent salary and career prospects for the right candidate.  If you feel that you have the skills required, please apply with a recent copy of your CV along with a covering letter explaining why you feel you are the best person for the job. 

Apply now


About RAD

RAD is a leading, specialist provider of Enterprise software applications and implementation services for manufacturing and services oriented companies throughout Scotland and the UK. Since 1997, RAD has developed a reputation for its industry excellence, working with an extensive client base across multiple sectors and supplying a broad range of software applications including but not limited to: ERP, MRP, Financial Management, Job Costing, Stock, Warehouse, Sub-contract and Shop floor Control, CRM, IT Service Management, Field Service and Business Intelligence & Reporting.